Reporting
This section provides information on the reporting features within the software.
- Abandoned Call Analysis Report
- Abandoned Cart Campaign Analysis
- Abandoned Cart Conversion Report
- Abandoned On Hold Call Analysis Report
- ADR Pace
- Agent Criteria Report
- Agent Handle Time Analysis
- Agent Lead Conversion Report
- Agent Productivity Report
- Agent Scoring Graph
- Agent Scoring Report
- Arrivals/Departures
- Average Speed of Answer Report
- Booked Lead Compliance Report
- Booking Method Report
- Call Center Manager
- Call Compliance Report - Fixing Compliance Issues
- Call Results Audit Report
- Call Volume Analysis
- Campaign Analysis
- Cart Abandonment Recapture Report
- Demographics
- Email Campaign Analysis
- Email Conversion Report
- Executive Summaries
- In-Process Leads Report
- Inbound Call Conversion Report and Chart
- KPI Report
- Lead Email Rate
- Lead Status Report