Supervisor/Agent Portal
- Accessing Team Chat from Reservation Sales
- Agent and supervisor portal slide decks
- Agent Portal View
- Call Functionality in Agent Portal
- Change Agent Status
- Coaching Agents in Supervisor View
- Configure Agent Settings
- Creating a new blank lead
- How to log into agent or supervisor portal
- How to Manage Pop-Ups & Notifications in Agent Portal - Chrome
- How to Manage Pop-Ups & Notifications in Agent Portal - Microsoft Edge
- Lead Follow-Up Best Practice
- Listening to call recordings
- Making Outbound Calls in Agent Portal
- Software System Preferences
- Supervisor View
- Tab timeout in Google Chrome and Microsoft Edge
- Taking payment in Agent Portal
- Transfer Calls in Agent Portal
- Voice connection options