Reservation Sales
Supervisor/Agent Portal
- Accessing Team Chat from Reservation Sales
- Agent and supervisor portal slide decks
- Agent Portal View
- Call Functionality in Agent Portal
- Change Agent Status
- Coaching Agents in Supervisor View
HUB
- HUB Functionality During a Live Call
- Using Team Chat
- Agent Teams
- Account Preferences
- HUB default configuration
- Push2Chat Logs
How-to Guides
- Accessing My Coaching Sessions
- ADDING & USING ELM EXTRA FIELDS
- Adding New Email Templates to the Reservations Sales Suite
- Assigning Leads - ELM Lead Grid
- Assigning Leads from the Lead Form
- Auto Assigning Abandoned Cart Leads
Six Weeks to Success
- Six Weeks to Success Plan
- Six Weeks to Success: Week 1
- Six Weeks to Success: Week 2
- Six Weeks to Success: Week 3
- Six Weeks to Success: Week 4
- Six Weeks to Success: Week 5
Best Practices
- Adding NCK Keyword Values Best Practice
- Agent Incentive Plan Best Practices
- Coaching Best Practices
- General Data Protection Regulation (GDPR) Reservation Sales Suite Best Practices
- Information Security - Process for Credit Card Retrieval and Guest Information
- Lead Statuses and Call Results
Total Website Integration
- Booking Engine Confirmation Page Coding
- Campaign Keyword to Booking Engine Coding
- Dynamic Telephone Number Coding
- Google Ads Integration
- Microsoft Advertising Pay-Per-Click Reporting Integration
- Push2Talk and Push2Chat Implementation
FAQs
Reporting
- Abandoned Call Analysis Report
- Abandoned Cart Campaign Analysis
- Abandoned Cart Conversion Report
- Abandoned On Hold Call Analysis Report
- ADR Pace
- Agent Criteria Report
Setup/Technical
- Account Transfer Destinations
- Being prepared for an outage in Reservation Sales
- Blocked Email Addresses, Phone Numbers and Email Subjects
- Call Results
- Call Routing Options
- Call Scoring Templates
Management Resources
- Agent Time and Task Analysis
- Creating New Users in Reservation Sales
- Interview Questions - Reservation Sales Agent
- Interview Questions - Reservation Sales Manager
- Job Advertisement: Reservation Sales Agent
- Job Advertisement: Reservation Sales Manager