Ivy is trained to only respond to guest sentiment replies that include a limited amount of additional context.
This helps to prevent Ivy from auto replying to a misinterpreted response or guest sentiment rating that also includes a service request such as "Everything is great, 1 extra pillow please" or "Terrible, there are 4 children running down the hallways!"
We suggest setting up a message template with the same copy as the Smart Response so that staff can easily insert the reply in these situations.