Pre-arrival messaging is a great tool to open up a line of communication with your guests before they even step onto your property. With pre-arrival messaging, Managers can set a specific time before your guests’ arrival times in which Ivy will send your guests a welcome message. This feature enables your guests to view you as a resource during their stay and can be used to:
- Coordinate airport shuttle/transportation
- Book excursions or experiences pre-arrival
- Become aware of guests’ allergies to things in the room
Here is an example of what a pre-arrival message for your hotel could look like:
