Ask every guest for their mobile number at check-in.
Ivy can’t text anyone if she does not have a valid mobile phone number to reach!
“Hi there, welcome to the hotel. Here is all your check-in information. By the way, you have access to our hotel’s virtual text concierge Ivy - what is the best mobile number to reach you at?”
Make sure you have all the information to enter the phone number in the international format. [+] [country code] [subscriber number including area code] (If you would like to learn more check out our Using international phone number in Ivy article)
Brag that you’re text friendly!
"Our hotel offers a virtual guest concierge, Ivy! You can make housekeeping requests, ask about local information, or provide us feedback. What's the mobile phone number that Ivy can reach you at?"
"We can send you the wifi password over text; what is your cell phone so I can get this sent to you?"
Set your notifications
For the best results with Ivy, you'll want to make sure to have your notifications appropriately set — after all, you'll want to make sure you know when guests have sent a message.
