Tracking > Inbound Calls
Note: In order to listen to or download and save call recordings a user will need to have their permissions updated in the User Admin portal within the Main Menu or Account Settings in Reservation Sales. Administrators and Supervisors can request access to this page via a support ticket if they do not have access already. Please see the article titled User Admin for more information or submit a support ticket to: support@revinate.com
1. From within Inbound Call Tracking locate the call you would like to download by using the filtering options at the top.
2. Click the play button to start listening to the recording
3. Once the call begins to play, click the download button in the transfer out column on the right.