WEEK FOUR
Welcome to Week 4! This week is all about agent performance. We will have a detailed discussion of the weekly KPI report and the insights it provides including how your team is doing as a whole and how individual agents are performing.
Attendees: Revenue Generating Team
Topics Covered:
- Previous Week’s Practices
- Introduce Weekly Key Performance Indicator Report, Goals & Meeting Agenda to Management
Action Items prior to Week Five:
- Communicate with your Customer Success Manager (CSM) and Education Specialists about any potential re-trains or skill building for agents.