WEEK ONE
The first week’s session of Six Weeks to Success focuses on agents’ accuracy filling out Lead Forms and selecting the appropriate call results so that your Reservation Sales Suite data is correct and actionable for future marketing efforts. We will also take you on a tour of the Revinate Knowledge Base and review your team's progress towards certification in Revinate University.
Attendees: Reservation Sales Manager
Topics Covered:
- Enhanced Lead Management Compliance
- Call Results Exception Report
- Lead Follow Up Training - Review Auto Complete Leads
- Tour of Knowledge Base
- Revinate University Progress Report
Action Items prior to Week Two:
- Review the Call Compliance Report/ Work with your Agents on compliance issues.
- Audit the Call Results Exceptions Report.
- Review “Follow-up Leads” to make sure they do not go into a “Auto Complete” status.
Resources:
Monitoring Follow Up, In-Process and Auto-Complete Leads