Tracking > Performance Monitors > Call Center Manager
Function Area Performance Monitor reports display performance metrics for the current year vs. the previous year for multiple function areas central to your business. These include Call Center Performance & Booking, Marketing ROAS and Revenue Management metrics. Performance Monitor reports are also configurable under Account Agent settings for Q-Vue and Mobile Pulse, and can display individual agent data based on yesterday, one and two month to date, and one and two year to date ranges.
Call Center Manager - Displays Yesterday, Month to Date, and Year to Date statistics for Calls, Conversion %, Abandon %, Handle Time, Inbound Calls, Bookings, Outbound Calls, and Lead Calls. Also displays trailing 12 months for Call Volume, Abandon Rate, and Conversion Rate.
