Interview Questions - Reservation Sales Manager

Reservations Sales Manager Interview Questions

1. What is more important in a Reservation Department Environment, a culture focused on customer service or one that is focused on making sales?
2. How do you like to motivate your staff?
3. Are there different incentive plans you have given for agents that you have seen work better than others?
4. How do you go about finding your best reservations sales agents?
5. What method have you seen work best for following up on reservation leads?
6. What was your previous team’s conversion?
7. As a manager, what motivates you to give 100+%?
8. What resources have you used to decide how to schedule staff?
9. What property management system reports do you feel are the most useful for running your day to day operations?