The Six Weeks to Success plan is our recommended strategy to assist you in becoming a Revinate Power User!
Congratulations on a successful Implementation! You have completed the first milestone in your journey with Revinate. While implementation is a crucial part of successfully using and integrating The Revinate Reservation Sales Suite into your business, it is important not to lose momentum and ensure the excitement and skills you gained while we were onsite get put into practice on a day-to-day basis.
We know that during the course of implementation and training you receive a lot of information and it may be hard to process and recall it all. That is why we at Revinate don’t end our training when we finish implementation. Now it is time to focus in on some of the key concepts that will help you be successful with the Reservation Sales Suite. We call this the 6 Weeks to Success.
For the next 6 weeks, you will meet with an Education Specialist and your Customer Success Manager to go over key functionality and reporting that will allow you to get more accustomed to the system. The core concepts covered each week are outlined below. Click on the Learn More links for more details and for materials which will help you to prepare for your sessions.
WEEK ONE
Enhanced Lead Management Compliance
Call Results Exception Report
Lead Follow Up Training - Review Auto Complete Leads
Tour of Knowledge Base
Revinate University Progress Report
WEEK TWO
Previous Week’s Practices
Call Scoring
Public Posting of Metrics
First Month Incentive Program*
Total Website Integration*
WEEK THREE
Previous Week’s Practices
Coaching Appointments
Lead Follow Up - Set goals for the remainder of the month for follow up attempts & revenue
Work with RSM on Retraining Agents Who are Struggling
Revinate University Progress Report
WEEK FOUR
Previous Week’s Practices
Introduce Weekly Key Performance Indicator Report, Goals & Meeting Agenda to Management
WEEK FIVE
Previous Week’s Practices
Review Key Performance Indicator Report
Review Not Booked Data
Review Marketing Tracking & Reporting
WEEK SIX
Previous Week’s Practices
Incentive Plan Ongoing
Call Scoring/Coaching Calibration
Guide RSM to Lead KPI
Final Revinate University Report
*For items with an asterisk your Customer Success Manager will reach out to have a separate conversation on this topic.