Reports > Call Center Reports > Abandoned Call Analysis
This report shows you the number of abandoned calls that came into Hub and the amount of time the caller was waiting before they abandoned. The abandoned calls include calls that were abandoned when no agent was logged into Hub during office hours and calls that were abandoned when the caller received voicemail during office hours. This report does not include calls that were abandoned after an agent manually placed a call on hold.
- You can filter the data by a specific Skill.
- You can filter the data by a specific Market.
- Select the date range you wish to see data for (the report defaults to first of the month).
The Abandoned Calls pie chart shows the percentage of calls that are waiting for each time range before they are abandoned:
The Abandoned Calls by Duration chart shows specific time ranges, and how many calls are on hold for each range before they are abandoned: