To access the call scoring module:
1. From within Inbound Call Tracking, (Tracking > Inbound Calls) select the grey checkbox located under the far left column of the call you want to listen to.
2. Once you are in the scoring module, you can listen to the call, optionally score the call, and then enter notes if you change the call result.
3. When you have finished, select Update.
*4. Additionally, the Reservation Sales Manager can email the call result change and call score sheet directly to the agent for immediate feedback.
*5.If you changed the call result but did not score the call then the call score will appear as N/A in Inbound Call Tracking.