Revinate Q-Vue is a Reservation Sales feature that enables you to quickly read the “pulse” of your business at your desktop. It is web-based and designed to enable you to log in from any device including your mobile phone, tablets or home PC.
Q-Vue Metrics
Below is a list of the metrics available in Revinate Q-Vue. Most of these metrics are also available in the Reservations Sales system where you can select additional filters if necessary.
- Calls Waiting
- Calls in Queue
- Calls Answered Today
- Speed to Answer - The average amount of time to answer calls; measured from the time a call is presented in the queue to the point when answered by an agent. These figures are broken down by current hour, previous hour, and average for the day.
- Calls Abandoned - The total number of calls presented in the queue that are not answered. These figures are broken down by current hour, previous hour, and average for the day.
- Agent Status - A count of agents in each of the selected statuses.
Customizing Q-Vue
Two of the metrics, Calls Waiting and Calls in Queue, can be customized to include color-coded displays, providing a visual indicator when thresholds are exceeded.
When a metric exceeds the specific threshold, the figure will update to the selected color.
Activating Q-Vue
Once logged in to Reservation Sales, Q-Vue can be activated for a user by updating the agent settings. To activate Q-Vue for a user:
- Launch the Agent Settings: Account Settings > Agents.
- Edit the user for which Q-Vue is to be activated.
- Place a check mark in the Qvue box on the Settings tab.
- Save the user settings.
After Q-Vue has been enabled, choose Products > Reservations Sales > Q-Vue to launch it.
NOTE: You may need to log out/in of Reservation Sales before the Q-Vue option will appear in the Products menu.