Abandoned: Calls where a press option was selected that took the call to HUB, and hung up before it was answered in HUB.
Abandoned No Agents: Calls where a press option was selected that took the caller to HUB, and they hung up while there was no one signed into HUB.
Abandoned On Hold: These are calls that were answered in HUB, put back on hold and hung up.
Abandoned V/Mail During Hours: Calls that were delivered to HUB, went to voicemail after reaching the maximum hold time, and hung up while the voicemail message was playing.
After Hours V/M Hang-up: These are calls that go to voicemail after your business hours (as set in the Reservation Sales Suite by your Customer Success Manager (CSM)) and hung-up while the voicemail message was playing.
Answered: Calls that were answered outside of HUB. For example, calls to maintenance, housekeeping, or another department. Busy: These are calls where a busy tone was reached.
Dashboard (HUB) Answered: Calls that were answered by an agent through HUB.
Hangup: Calls where the caller hung-up prior to selecting a press option.
No Answer: These are calls that were delivered to an alternate destination like housekeeping, maintenance, or another department and were not answered.
RezForce: Calls that were delivered to RezForce and answered.
Transfer: Calls that were transferred within HUB from one agent to another.
Voice Mail: These are calls where a voicemail was left, or the call reached the voicemail “beep” and hung up.