RezForce Cancellations: ELM Lead Grid

Leads > Leads > New Filter

1. In the ELM Lead grid, click the RezForce Call Result for the lead you wish to cancel.
2. In the Request Type drop-down select Cancellation.
3. Enter Request Details in the box provided (reason for cancellation, etc).
4. Click Next.
5. Once you select Next, a screen appears that allows you to browse folders on your computer in which you can locate a Print Screen document to upload and attach to the Cancellation Request. There you will find instructions for how to do a print screen.
6. Click Done.