Do you believe a reservation sales agent plays an important role in a business? If so, why? If not, why not?
What is more important when trying to make a booking, selling the experience or selling the product?
When asked about a particular property/room / home for particular dates by a potential guest, is it important to answer their questions right away or start asking questions of your own to gather more information about the caller and their stay?
When is it appropriate to inform the guest about the price of the property when discussing a potential reservation?
After discussing a potential reservation, if a caller tells you they need to talk to their significant other, what would you say?
If someone told you they couldn’t reserve the property/room because of price, what do you do?
What is your favorite part of being a reservation sales agent?
Are outbound phone calls appropriate to make to a potential guest?
How do you develop rapport with your caller? Why is this important?
How would you go about asking the caller if you could reserve the property/room for them? Is this even important?
If someone called and wanted to bring their pets and you didn’t have any available pet friendly properties, is it important to try to overcome that objection? If yes, what sorts of alternatives could you offer?
What is your definition of having confidence in a property? How would you build that confidence? What about building confidence in the experience? Do you feel that would correlate to increased sales? If yes, how?
Are you comfortable with your job performance being measured based on sales metrics? How about being on a reservation sales team that fosters competition among team members, but does so in a positive, productive and respectful manner?
Why do you think you would be the best fit for this position?
