Tracking > Inbound Calls
1. Navigate to Tracking > Inbound Calls
2. Locate the play button for the call you wish to listen to within the tracking grid and press play.
Note: In order to listen to call recordings a user will need to have their permissions updated in the User Admin portal within the Main Menu. Administrators and Supervisors can request access to this page via a support ticket if they do not have access already. Please see the article titled User Admin for more information or submit a support ticket to: Support@Revinate.com
Tip for Administrators and Supervisors: Using multi select mode you can select multiple call results (for example, Misdialed, Property Turndown and Other Inquiry) and multiple agents. You can also sort by length of the call by selecting the Minutes column. We recommend listening to calls less than 4-5 minutes. We have found the most common call result errors under General Property Inquiry, Other Inquiry, and Property Turndown. Because multiple non-lead options offer more places where agents can purposely bury leads, and more effort for you to search through multiple categories, we strongly recommend removing General Property Inquiry and having only the Other Inquiry option.