Locating Abandoned Calls

Tracking > Inbound Calls

1.  Generate Total Number of Abandoned Calls   

1. Navigate to Tracking > Inbound Calls
2. Click Multi Select mode
3. Select your desired date range
4. Deselect “All” from the Connection Status drop down menu
5. Select only abandoned call types
6. Hit Get Data

Once you hit “Get Data” the calls in Inbound Call Tracking will be abandoned calls only