Keeping your pulse on your business is important, which is why we recommend that stakeholders review the following items with their team.
Weekly
Review the Weekly Key Performance Indicator Report
Revinate recommends holding a monthly meeting to set your business goals and then monitor the progress towards these goals using your Weekly Key Performance Indicator Report. This report provides a significant amount of data showing you how your Reservation Sales Manager is tracking to the goals set at the beginning of each month, as well as providing you with key metrics on individual agent performance so you can analyze:
- Which agents are costing you money?
- Are the agents who are costing you money being coached?
- Are agents improving their conversion overall?
- Is your Reservation Sales Manager scoring, coaching, and providing incentives?
- Are you following up with leads?
- Are you meeting your monthly revenue goals for outbound follow up?
- If your agents are not making changes after being coached effectively, what is the next step?
Monthly
Review Executive Summary Report
Sent automatically via email.
- At the beginning of each month your Executive Summary Report will be available for review
- This report provides key metrics for your business compared to the previous month and/or year for a variety of key metrics:
- Occupancy pace
- Booking revenue
- Booking window
- Advanced booking pace
- Call volume
- Conversion rate
- Abandon calls
- Calls scored
- Agent performance
- Lead response time
- Unresolved leads
- Abandoned Leads
Review Reservation Sales Management Processes and Payout Incentives
Review the Reservation Sales Manager’s complete process list for the month and pay their incentive according to their process-based incentive program. See the Incentives section on page 24 for details.
Review Agent Goals and Payout Agent Incentives
Review the goals and the incentive program you have set up for your agents with your Reservation Sales Manager.
- Are the goals and incentives in line with The Revinate Recommended Best Practices?
- Is it time to make a change?
- Implementing creative, fun programs will keep your agents excited and operating at their peak performance.
Quarterly
Attend Benchmark with your Revenue Generating Team and Customer Success Manager
The Benchmark process ensures that your entire team is utilizing the Revinate features and Best Practices. Your Customer Success Manager will review your Benchmark with you on a quarterly basis. Revinate has found that an engaged and involved Stakeholder contributes to higher benchmark scores and more importantly a higher return on your investment with Revinate. The Revinate Benchmark process provides you the following information with every Benchmark:
- SOA Analysis – Successes you have made with your goals, Opportunities for improvement (new goals), and Added Value that our products and systems bring you.
- Revenue gains or missed revenue opportunities based on your level of engagement and utilization of The Revinate Way.
- A recommended Action Plan for improving your success (this may be included as part of the SOA Analysis). We recommend that you review your Benchmark action plan items with your Reservation Sales Manager prior to the next Benchmark to make sure that they have been completed. If not, why?
Recommended Reservation Sales Manager Success Strategies
Recommended Stakeholder Success Strategies
