This questionnaire is a tool for your reservation agents. It allows them to proactively improve their sales skills by scoring their own calls, identifying opportunities and setting goals based upon your recommended call flow. Self-scoring on a regular basis can also be used along with your scoring and coaching to enhance your sales culture.
This tool is attached and available for you to download. The second link is the most recent Non-Negotiable scoring template titled: Agent Self Scoring Template Revinate NN. If your team is still using the Revinate 10 non-negotiable template please download the first document titled: Agent Self Scoring Template.