The agent application for handling voice and digital interactions is the Agent Portal. For voice, agents can use the web-based Integrated Softphone, a separate virtual or physical telephone. Information on the integrated option is included in these requirements.
You may need to adjust the following requirements based on the total application load for workstations in your contact center.
| Minimum workstation and Network Requirements | |
| Processor | Second generation Intel Core i3 or later; 3Ghz |
| Physical RAM |
4 GB total 2 GB free |
| Disk Space | 1 GB |
| Screen Resolution | 1024 x 768 |
| Internet Bandwidth |
5 kbps per workstation for data transport. If the agent is also using Nice Integrated Softphone, 35 kbps is required. Less than 200 ms average round-tripping reply between workstation and CXone servers |
| Video Card | Directx 9.0c support |
| Supported Browsers | |||
| Chrome | Firefox | MS Edge | Safari |
| Y | N | Y | N |
| Supported Operating Systems for Workstations | |||
| Windows | Mac OS | Chrome OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | Current and most recent previous version | N/A |
Chromium browsers pause any window that is covered, minimized, or otherwise occluded in an effort to extend the device's battery life. This feature, called browser throttling, is enabled by default and makes sense for many applications. However, Nice is often placed in the background while agents wait for contacts. Throttling causes Nice to become unresponsive and contacts to be refused. To prevent this, IT administrators should disable browser throttling via group policy on agent workstations.
Nice supports the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, then version 74 and 75 would be supported.
Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change.