Guest Database
The GUESTS tab in the Guests opens to the guest database page.
You can see a list of guests with their names, email addresses, lifetime spend, total stays, and total nights.
Use the search bar above the list on the left to find guests by name, email, or confirmation code. On the right, you can search by check-in date. The settings cog allows you to add columns to the list.
Click on a guest's name to open and view their guest profile.
Guest profile
The top of the guest profile is a static section that includes the guest's name and main contact information, And then 4 boxes that tell you at a glance the number of stays, Average nights per stay, Their ADR, and lifetime spend.
Within the guest page there are tabs you can move between different parts of the guest profile.
Profile tab
The PROFILE tab holds personal information about the guest and contact information as well as their loyalty tier information, subscription status, and notes. Click the pencil icon in the subscriptions box to edit subscriptions, and the + icon in the notes box to add a new note. When youa re adding a note the max number of characters is 255.
Reservations tab
The RESERVATIONS tab shows details about the guests' next stay and a list of all reservations made in the past and in the future.
In the list of reservations list, there are columns of data about the guests stays. Click the settings cog on the right side of the table to add or remove columns.
Preferences Tab
The PREFERENCES tab shows you the guest's preferences pulled from your guest preferences questionnaire if a questionnaire has been set up.
Feedback tab
The FEEDBACK tab holds all of the survey feedback the guest has submitted.
Engagement tab
The ENGAGEMENT tab is a record of the guest's engagement with Revinate-based marketing campaigns.
Transactions Tab
The TRANSACTION tab Will show the guest's transactions within your hotel system Example: Your PMS or POS systems.
Other Tab
The OTHER tab will include more information about the profile including any contact lists that it is on, any segments it is in, and any user-defined fields.