Revinate Marketing makes re-sending transactional Confirmation emails to guests easy. If a guest cannot find their original confirmation message your staff is able to log into the marketing platform, find a guest in your database, and quickly re-send the appropriate email campaign.
To resend a confirmation email your first step is to locate the appropriate guest and navigate to their guest profile. Your guest’s data will live in your Guest Database. From your dashboard go to the top of the page select the guest tab.
The database may be searched by guest name, confirmation code, or stay date.
Pull up your guest’s profile by selecting their name. On the profile page, you will be able to see all your guests relevant data. Navigate to their upcoming stays, you will see the SEND CONFIRMATION EMAIL button.
A pop-up module will be generated. Here you will select the confirmation campaign as you may have more than one active that the guest qualifies for). The segment associated with the campaign is not considered when manually sending a confirmation email - meaning the guest will get whatever campaign you select.
Enter the email address that you would like the campaign sent to. Additional emails may be added by selecting the + icon. All email addresses added in the pop-up module will populate within the [EMAIL ADDRESS] merge tag. This is useful if you are trying to resend a confirmation to a travel agent, front desk, or other people on the same booking. If you would like to send to multiple people, without having their email populate follow the steps to send the confirmation email one at a time.
Note that to resend other types of emails navigate to the engagement page and scroll to the line noting the campaign you wish to resend. Ensure you pick the correct confirmation that the guest should be receiving. Then simply click on the "RESEND EMAIL" button to have that campaign resent to the guest.
It’s that simple. If you have any additional questions or issues with sending your email campaigns email us at support@revinate.com