Agent will only work in Microsoft Edge and Chrome.
If you are using Chrome please check out our article on managing popups in chrome.
First, open Edge on your Windows PC or Mac. In any window, click the menu button (three dots) in the upper-right corner. In the menu that appears, select “Settings.”
In the Settings tab, click “Cookies and Site Permissions” in the sidebar.
After that, scroll down to the “Site Permissions” section and click “Pop-Ups and Redirects.”
In the “Pop-Ups and Redirects” settings, click on the Add button of the Allow.
In the “Add a site” window enter the name of the website: [*.]revinate.com.
NOTE: You will also need to add the following websites as well: home-c206.nice-incontact.com; home-c211.nice-incontact.com; cxagent.nicecxone.com