Webinar Content Archive

This document is a resource archive of past webinar sessions. Here you can find sessions covering:

• BENCHMARK REPORTS
• PARTNERSHIPS WITH INDUSTRY LEADERS
• INTERNAL THOUGHT LEADERSHIP
• PRODUCT & FEATURE-SPECIFIC 
• BEST PRACTICES.

Sign up for an upcoming  webinar session by visiting www.revinate.com/webinars/ 

Benchmark Reports

Revinate produces guides and benchmark reports on key areas of the hospitality industry. These guide can be downloaded through our main website at revinate.com. Along with the reports and guides we offer webinars to review their content and dive deeper into the findings.  you can find the 2023 benchmark report here, and watch a promo video here.

• 2019 Hotel Reputation Benchmarks and Best Practices

  How do you stack up to hotels in your region and around the world?

• 2018 Surveys Benchmark Report

  The State of Guest Surveys in 2018 webinar covers key findings from our 2018 Global Hotel Surveys Benchmark Report, must-know trends for hoteliers, including survey length, the timing of send, and survey rating trends, the importance of a complete guest feedback program and how your hotel can leverage Revinate's new Department Scores functionality.

 

Partners

Revinate regularly partners with industry leaders to discuss topics relevant to the business of hospitality and travel. These sessions will cover a range of topics and offer tips and best practices. 

• Turn Your Data Into an Amazing Guest Experience

  REVINATE + ZINGLE How hoteliers can create personalized, fast, and memorable interactions for their guests. Join Revinate and Zingle to learn how hoteliers can create personalized, fast, and memorable interactions for their guests.

• Customer Satisfaction Through Service Excellence

  CORNELL UNIVERSITY & REVINATE Cornell researchers discuss the link between service and guest satisfaction

• Driving Revenue Together

  TCRM & REVINATE  a panel on how once siloed teams can work together to drive hotel success. Marketing and Revenue teams face unique challenges but can work together to drive revenue for their hotel.

• Creating perfect guest experiences through technology

  REVINATE & AVVIO & CHOICE HOTELS

• Setting yourself up for success in 2019 

  TRIPADVISOR & REVINATE An in-depth look at how hotels can set themselves up for success in 2019. 

Thought Leadership

Aside from partnership sessions, Revinate's in-house experts share their knowledge and specialized expertise as well as findings from internal researches in these thought leadership sessions. 

• Tips and Tricks that Drive Operational Excellence

  An all-encompassing learning session where we take a look at operational pain points and share insider knowledge on tools that help improve how your hotel runs.

• Mastering the Art of Asking 

  How to create better survey questions to stimulate actionable feedback

• Hospitality Trends California Market

  Learn about current trends in California’s major markets and how they compare to global hospitality benchmarks.

• Understanding the Net Promoter Score

  In this training bootcamp we will dive into how NPS is calculated, where you can track it and how you can take action based on your score.

• Getting ready for 2022- Revinate Guest Feedback 

  Learn about 2021 global reputation benchmark data, guests' travel behavior, and insights on how to set up and achieve your goals for 2022. 

• Getting ready for 2022- Revinate Marketing  

  In this session we will walk you through trends you should apply for your email strategy in 2022, share with you e-mail campaign best practices and examples as well talk about goal settings for your  Email marketing strategy

• How to create a successful Email Campaign 

  Increase your Conversion Rate and Marketing Statistics. This live webinar session covers the following topics:
  - Anatomy of an Email Campaign
  - Segmentation Best Practices
  - Customer Campaign Examples
  - Marketing Benchmark Data

Feature Specific 

These are in-depth product-specific sessions that take deeper looks into features, functionality and product solutions. These are not necessarily training sessions but do give a better understanding of the purpose and how to operationalize the tools. 

• Maximizing Surveys

  Session on post-stay surveys to get a deeper understanding of the tool and how to get the most out of it.

• Database Insights

  Database Insights provides you reporting on the health of your guest database in Revinate that has been imported from your Property Management System (PMS). 

• Custom Reports

  For power users, larger brands and management groups with advanced reporting needs, Revinate provides the Custom Reports feature to help you make the most of your reporting. Custom Reports will also allow you to combine and view your Review and Survey data together if you are looking to dive into the combined metrics of all of the data available in your Revinate account at once.  

• Surveys Reporting

  In this Revinate University webinar on the fundamentals of Surveys reporting you'll learn how to leverage the various reporting tools available to you including survey overview reports, guest satisfaction reports, department scores and much more!  

• Guest Satisfaction Reporting

  In this session you will learn how to find insights, share out results and create compelling cases for operational changes using Revinate reporting.  This session is a deep dive into the Guest Satisfaction report.  

• Email Click-Tracking

  In this session you will learn how it click tracking works and how it helps you improve your email marketing. 

• A/B Testing

  In this session we dive into A/B Testing and Email Marketing best practices. 

 

Best Practices

Best practice sessions will help you level up your knowledge and understanding as well as guide users in establishing good practices for success. 

• Mastering Review Management

  Join our global team in this deep dive into improving online reputation using data-driven techniques and best practices. Learn how to improve your rating and ranking using data-driven techniques and globally proven best practices.

• Using Personalization to Drive Loyalty

  Learn how to successfully build customer loyalty with Revinate. Hosted by our Hospitality Marketing Strategists.

• Driving Upsells

  In this session you will gain actionable insights into generating incremental revenue through Upsells.

• Planning Your Holiday EMail Marketing Calendar

  In these regionally specific and customized webinar session out Hospitality Marketing Strategists will walk you through planning out your holiday email marketing calendar.

• Guest Feedback Refresher Training and Best Practice Session for Hotel Re-opening

Have you started preparing your hotel as the market reopens? In this webinar you will learn how to manage guest feedback efficiently, how to make the most use of guest feedback reporting, and what actions Hoteliers can take to optimize their online performance as they plan to reopen.

• Marketing Refresher Training, Pre-Arrival and Upsells Best Practices

Marketing refresher training provides general overview of the marketing platform, goes over best practices on how to drive more revenue using pre-arrival emails & upsells, and explains the new Advance Profile Synthesis report.

• Email Marketing Campaigns Best Practices Webinar

In this webinar you will learn how to create email marketing campaign strategy, 
how to personalize and segment your one-time campaigns using your guest data, how to automate your guest journey, and how to increase your campaign performance with advanced email marketing techniques.