Our Revinate Support team is helping and assisting all Revinate users across the globe. During this webinar, we will share (and answer) the Top 10 Frequently Asked Questions for the Revinate Reputation and Surveys.
In this session we will cover
Revinate Reputation
- Response coverage for dashboard - Responded to (Submitted) vs. Posted
- Delay in submitting reviews & responses
- How is the Sentiment analysis score calculated
- Does the overall rating change when editing Sentiment
- GS2 report: Overall rating vs. Sub-ratings
- Preview Custom Reports not showing chosen data
Revinate Surveys
- How to read Satisfaction Scores
- Analyzing your guest comments
- Can you add/remove a guest from the uploaded guest list
- What do guest see when publishing reviews on TripAdvisor or Google