Here are some helpful explanations for how different question types will show data from survey responses.
For Rating Questions:
Score (0-100): Normalize on a 0-100 scale. 1= 0, 2=25, 3=50, 4=75, 5=100 *
Average:The average rating from 1-5
Net Score:% promoters - % detractors
% Promoters:% of people who answered higher than 80 on the Score (0-100) basis
% Passives:% of people who answered less than 80, but more than 60 on the Score (0-100) basis
% Detractors: % of people who answered less than 60 on the Score (0-100) basis
Response Count:Number of total responses to this question
For Range Questions:
Score (0-100): Normalize on a 0-100 scale.
Actual normalization depends on the range:
3- point range
1= 0, 2=50 ,3= 100
4-point range
1= 0, 2=33.33, 3=66.66 ,4= 99.99
5-point range
1=0, 2= 25, 3= 50, 4=75, 5=100
6-point range
1=0, 2=20, 3=40. 4=60. 5=80, 6=100
7-point range
1=0, 2=16.66, 3=33.33, 4=50, 5=66.66, 6=83.33, 7=100
8-point range
1=0, 2=14.2, 3= 28.57, 4=42.85, 5=57.14, 6=71.41, 7=85.71, 8=99.99
9-point range
1=0, 2=12.5, 3=25, 4=37.5, 5=50, 6=62.5, 7=75, 8=87.5, 9=100
10-Point Range:
1 = 0, 2 = 11.11, 3 = 22.22, 4 = 33.33, 5 = 44.44, 6 = 55.55, 7 = 66.66, 8 = 77.77, 9 = 88.88, 10 = 99.99
11-Point Range:
0 = 0, 1 = 10, 2 = 20, 3 = 30, 4 = 40, 5 = 50, 6 = 60, 7 = 70, 8 = 80, 9 = 90, 10 = 100
Average:the average rating for range
Net Score:% promoters - % detractors
% Promoters:% of people who answered higher than 80 on the Score (0-100) basis
% Passives:% of people who answered less than 80, but more than 60 on the Score (0-100) basis
% Detractors: % of people who answered less than 60 on the Score (0-100) basis
Response Count:number of total responses to this question
For Yes/No Questions:
Score (0-100): % of guests who responded yes (ex. 50 out of 100 guests said yes = 50%)
Average:The average of the % of guests who responded yes
Net Score:Not Applicable
% Promoters:Not Applicable
% Passives:Not Applicable
% Detractors: Not Applicable
Response Count:Number of total responses to this question
For Multiple Choice Options:
Score (0-100): % of times the option was chosen out of the total answers to the question
Average:% of times the option was chosen out of the total answers to the question
Net Score:Not Applicable
% Promoters:Not Applicable
% Passives:Not Applicable
% Detractors: Not Applicable
Response Count:Response count for each option
* To calculate the score manually, take the: (rating value - minimum value) / (maximum value - minimum value)