Within the Reputation section of Revinate, you will have a comprehensive summary report that breaks out your review response coverage by review site as well as by star rating. Please note, this report only shows review sites that allow for responses - click here to find out which sites allow for public management responses. We do not include sites that don't allow responses into any response metrics.
Access
To access the Responses report, click the "Reputation" option in the navigation bar, then click reviews.
Once you are in the Review responses page click "Responses."
Response coverage goals
You can set goals to measure your review response coverage by star rating and as an overall average. Here is a link with more information on how to set your management response goals. Please note, only admin users can set and edit the goals on your account.
You will see the goals in the top row of the report. The data in the remaining cells of the report will show your response coverage as a percentage.
- If the percentage displays in red, it indicates that your response coverage is below the goal.
- If the percentage displays in green, it indicates you have exceeded the goal.
- If the percentage displays in grey, it means you have met the goal, but have not exceeded it.
Metrics and data found on this page:
- "Reviews" - this shows you how many reviews on each review site your hotel received in Revinate in the date range selected that your hotel can respond to.
- "Responses (Posted)" - this column shows two figures. The figure in parentheses shows how many reviews have an actual publicly posted management response that is live on the review site and has also been captured in Revinate. The figure outside of the parentheses includes the publicly posted and captured reviews from the first number, as well as reviews that have been "confirmed" with a response in Revinate using the response assistant tool, but are yet to be posted publicly on the review site.
- If you see a "-" versus a 0%, the "-" indicates that for the selected period of time, your account did not receive any reviews on that review site meeting that review rating.