Booking.com is the #2 review site accounting for 33% of all reviews globally. With the ability to reply directly to Booking.com reviews from Revinate, our users can be more efficient and effective in responding to reviews.
Revinate authenticates your Booking.com account on a location or account basis rather than a by-user basis. This allows for a stable and reliable connection even when users reset passwords or make other changes on their independent profiles.
Before linking your Booking.com account to Revinate you need:
- To have a live and active Booking.com account for your property(s)
- To make sure your Booking.com URL(s) is associated with your Revinate account(s) in Guest Feedback
- To have a login for the Booking.com Extranet
Quick Links:
Jump to Linking Individual Properties
Jump to Linking Group Properties
Jump to API Status
Jump to Using Direct Reply
Linking Individual Properties
This section shows the linking flow for Booking.com users with access to a single property on the Booking.com Extranet. If you have access to multiple properties in your Booking.com Extranet, see the section for Linking Group Properties for the appropriate steps.
Only users that have a Booking.com Extranet login will be able to complete the setup process. If you are not the account manager, contact the appropriate person on your account to complete the next steps in linking Booking.com Direct Replies to Revinate.
Steps for linking properties Booking.com accounts to Revinate:
Linking Individual Properties
This section shows the linking flow for Booking.com users with access to a single property on the Booking.com Extranet. If you have access to multiple properties in your Booking.com Extranet, see the section for Linking Group Properties for the appropriate steps.
Only users that have a Booking.com Extranet login will be able to complete the setup process. If you are not the account manager, contact the appropriate person on your account to complete the next steps in linking Booking.com Direct Replies to Revinate.
Steps for linking a property’s Booking.com accounts to Revinate:
Step 1
Login to Guest Feedback and navigate to Managing Linked Accounts by going to the settings cog on the right-hand side of your top navigation bar and selecting Linked Accounts.
STEP 2
To begin the Booking.com linking workflow, click on the BOOKING.COM button then click the LINK ACCOUNT button.
STEP 3
In the popup window that opens, enter your Booking.com login info and click Sign In.
STEP 4
Verify that the properties listed are correct for the account(s) you are linking and that you are connecting with Revinate [Provider].
Check the box indicating you have read, accepted, and agreed to the T&Cs to enable the Connect button.
Click Connect to complete the link.
STEP 5
Once you see the Connection request completed message, you can click the Close Window button.
Step 7
Click the Recheck API Status button. You should now see a Green indicator showing that your connection is active with Booking.com!
Linking Group Properties
This section shows the linking flow for Booking.com users that have access to multiple properties on the Booking.com Extranet. If you have access to a single property in your Booking.com Extranet, see the section for Linking Individual Properties for the appropriate steps.
Only users that have a Booking.com Extranet login will be able to complete the setup process. If you are not the account manager, contact the appropriate person on your account to complete the next steps in linking Booking.com Direct Replies to Revinate.
Steps for linking multiple properties Booking.com accounts to Revinate:
STEP 1
Login to Guest Feedback and navigate to Managing Linked Accounts
Manage all your linked accounts by selecting the settings cog in your top navigation bar and choosing LINKED ACCOUNTS.
STEP 2
To begin the Booking.com linking workflow, click the LINK ACCOUNT button.
STEP 3
In the popup window that opens, enter your Booking.com login info and click Sign In.
Step 4
You will see a message that indicates you have access to multiple properties and will be directed to the Booking.Com Extranet to complete the setup process. Click the “Go to the Booking.com Extranet” button to proceed.
STEP 5
Once on the Booking.com Extranet page, you will see Revinate listed as the connectivity provider you are trying to connect to, along with the connection type (“Guest Reviews”) already selected. Click the Next button to proceed.
STEP 6
You will now see all your properties that can connect to Revinate for Direct Replies. Verify that the properties listed are correct for the account(s) you are linking. You may individually check the box(es) next to the property(s) you want to connect or check the “Select all ## properties” at the top. Uncheck or use the “Deselect all ## properties” checkbox to remove selections.
Once you have made the appropriate selections click the “Check and confirm changes” to proceed.
STEP 7
Review and confirm that you see Revinate listed as the provider, and the connection type is “Guest Reviews.” Also, ensure that you have selected the appropriate properties that you are enabling direct replies for. Once you are satisfied your selections are correct click the “Apply change” button to complete the process.
STEP 8
You should now see an “In progress” Status for your change on the Booking.com extranet.
Wait a minute or two and refresh the page. Once the change is complete you will see the Status change to “Successful.”
You can now log out of the Booking.com Extranet, close the browser tab/window, and return to the Revinate window/tab to complete the link process.
STEP 9
Click the Recheck API Status button. You should now see a Green indicator next to each of the linked properties showing that your connection is active with Booking.com.
API status meaning
The yellow warning sign indicates that a previously linked account is no longer syncing with the API and will need to follow steps to troubleshoot.
The Red X warning sign indicates that the account is not linked, and you must follow the steps to troubleshoot and link the property’s Google Business account.
The green indicator means that the account linking was successful.
Using Direct Reply to Booking.com
Once your account is linked and enabled, you can reply directly to Booking.com reviews using the blue “DIRECT REPLY TO BOOKING.COM” button. If you do not see this button, there may be issues with your connection and you will need to contact support@revinate.com.
The Direct Reply to booking.com button will also be shown when launching the response assistant.
Draft your management response using best practices. If you would like to know more about responding to reviews see our supporting help desk articles.
Responded To / Response Posted
Once you have submitted your reply to Booking.com, on the main All Reviews page you will see an identifying bar that will notify all users on the account that a response has been submitted.
Booking.com follows the same review and approval process for management responses that you encounter when responding directly to reviews on their website. Once you submit the response, you will have to wait the standard 24-72 hours before the review will automatically be posted online. Please note that Revinate has no influence on how long it takes a review site to post a management response. Once Booking.com publishes the response, you will see it in the Revinate app on the all reviews page, and the response will also be noted in the responses report.
Notes**
- Direct replies to Booking.com reviews will only be available for incoming reviews from the date of activating your account’s direct reply feature.
You can find additional Information for Booking.com Partner Connectivity in the Partner Hub on Booking.com.